Process based Collection Management

For too long the collections and receivables departments have been using vanilla software systems to manage collections. Even with the best of collection process and strategies in place, the rigid and inflexible software environment used by many collections departments lack the breadth and depth of functionality needed in today's real time world. The lack of advanced collection management software has led to inadequate management of business workflow, more paper than needed floating around, lack of auditing & history and patch work systems based on spread sheets.


Capgent interfaces with the end user's accounts receivable system. Employees can pull specific pieces of account data, such as balance owed and notes about the account, directly from multiple databases using drag and drop technology. Workloads can be prioritized by user-defined categories and other criteria that direct data flows to the appropriate employee or manager. Capgent is focused on ways to boost end-user productivity. Capgent integrates collections software with power dialers and call centers to more effectively manage inbound and outbound calls.

Simple to use, yet powerful to boost employee productivity

Capgent makes it easier for collections personnel to exchange information with credit grantors via the Web, receive debtor payment via the Internet, and boost employee productivity. The platform uses analytical expertise, reporting, and data mining tools to understand and interpret customer behavior and key trends that change customer behavior. Capgent uses the most predictive combination of models to measure risk, response, revenue or any other objective that is to be measured.