SmartSource™- Combining the best in technology and business services
SmartSource™ has two elements to it. First, it uses technology to automate operations and second, it uses this technology to control outsourced functions in operations. As applied in the optimization of the financial supply chain, SmartSource™ uses a leading web based hosted technology platform to automate elements of the order-to-cash and purchase-to-pay processes. The platform also becomes an environment to control and measure the what, when and how functions performed by the outsourcing partner against agreed service level agreements. How does it work?
Signup to the platform is easy and simple. No installation of any hardware, application software or database is required. No need for annual maintenance costs and upgrades are automatic and free. A simple annual subscriber charge is all you pay to use the platform. You can decide to signup a handful or hundreds of users at a time. Roll out to customers and suppliers is not charged by the number of customers and/or suppliers. A highly efficient and automated process along with follow on services ensures high levels of usage of the platform by customers and suppliers for maximum efficiency. You can decide what types of accounts are handed over for collections, the stage at which someone from internal AR or AP need to inject themselves into the process and take over the account. You decide what type of disputes and payments need be processed by internal reps. You monitor the performance of the outsourcing partner using the platform in real time and do not loose control of the process at any time.
Key Platform Features
Services
Technology
Post invoicing Customer Management
Hosted platform with no technology to buy install or maintain
Collections Management
Advanced and easy to use web user interface
Dispute Resolution
Web based customization tools
Billing Services
Bio-Metric Authentication for unsurpassed security
Vendor Invoice Management
Rules based image enabled workflow for active sense and control
Payment Processing
Integrated Interactive Voice Response for superior customer service
Customer and Vendor Data Management
Integration tools and adapters to common platforms and formats
Credit Research and Analysis
Dynamic scalability ensures high transaction through output and fast response times